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Azure DevOps + Freshdesk

Add notes to Freshdesk tickets when new comments on Azure DevOps work items occur

Easily keep track of updates to your work items in Azure DevOps by adding them directly to your Freshdesk tickets. This workflow will initiate once a new comment is added to a work item in Azure DevOps, and then instantly add this information as a note to the designated ticket in Freshdesk. This seamless information transfer allows for proactive updates, ensuring you're always updated on your project's progress.

Easily keep track of updates to your work items in Azure DevOps by adding them directly to your Freshdesk tickets. This workflow will initiate once a new comment is added to a work item in Azure DevOps, and then instantly add this information as a note to the designated ticket in Freshdesk. This seamless information transfer allows for proactive updates, ensuring you're always updated on your project's progress.

  1. When this happens...
    Azure DevOpsAzure DevOps
    New Work Item Comment

    Triggers when a work item is commented on.

    TriggerInstant
  2. automatically do this!
    FreshdeskFreshdesk
    Add Notes to a Ticket

    Add Private or Public notes to a Freshdesk Support Ticket.

    ActionWrite
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Supported triggers and actions

What does this mean?
    • Build DefinitionRequired

    • Build Status

    • ProjectRequired

    Trigger
    Instant
    Try It
    • Repository

    • Branch

    • ProjectRequired

    Trigger
    Instant
    Try It
    • Area Path

    • Work Item Type

    • ProjectRequired

    Trigger
    Instant
    Try It
    • ProjectRequired

    • Build DefinitionRequired

    Action
    Write
    • ProjectRequired

    • PathRequired

    Trigger
    Instant
    Try It
    • Contains StringRequired

    • Area Path

    • Work Item Type

    • ProjectRequired

    Trigger
    Instant
    Try It
    • Area Path

    • Work Item Type

    • Changed Field

    • ProjectRequired

    Trigger
    Instant
    Try It
    • ProjectRequired

    • TypeRequired

    • TitleRequired

    • Area

    • Iteration

    • Assigned To

    • Description

    Action
    Write
azure-devops logo

About Azure DevOps

Azure DevOps is where teams manage, develop, and deliver software in the cloud. Azure DevOps provides free, private Git project hosting for up to 5 users, project and test management tools, build and CI, and team collaboration. Connect using the development tools of your choice, including Visual Studio, Eclipse, Xcode, and more.

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  • Developer Tools
  • Microsoft

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Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

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