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Freshdesk + Google Sheets

Update Freshdesk tickets and automatically revise corresponding Google Sheets rows

Keep your Freshdesk tickets and Google Sheets updated at the same time with this workflow. Whenever a ticket is updated in Freshdesk, the corresponding row in Google Sheets is updated too. This solution aids in simplifying your ticket management, streamlines communication, and enhances your overall organizational process.

Keep your Freshdesk tickets and Google Sheets updated at the same time with this workflow. Whenever a ticket is updated in Freshdesk, the corresponding row in Google Sheets is updated too. This solution aids in simplifying your ticket management, streamlines communication, and enhances your overall organizational process.

  1. When this happens...
    FreshdeskFreshdesk
    Update Ticket

    Triggers when a Ticket is updated.

    TriggerInstant
  2. automatically do this!
    Google SheetsGoogle Sheets
    Update Spreadsheet Row

    Update a row in a specific spreadsheet.

    ActionWrite
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Supported triggers and actions

What does this mean?
  • Freshdesk triggers, actions, and search

    New Ticket

    Triggers when there is a new ticket is created in Freshdesk.

    Trigger
    Instant
    Try It
  • Freshdesk triggers, actions, and search

    New Ticket Note

    Triggers when a Note is added to a Ticket.

    Trigger
    Instant
    Try It
    • NameRequired

    • Description

    • Notes

    • Domains

    Action
    Write
    • Ticket NoRequired

    • NotesRequired

    • PrivateRequired

    Action
    Write
    • Forum CategoryRequired

    • NameRequired

    • TypeRequired

    • VisibilityRequired

    • Description

    Action
    Write
freshdesk logo

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

Related categories

  • Customer Support

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About Google Sheets

Create, edit, and share spreadsheets wherever you are with Google Sheets, and get automated insights from your data.

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