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Discord + Freshdesk

Create channel messages in Discord for new contacts in Freshdesk

Stay informed about new contacts in your Freshdesk account by receiving timely notifications in your Discord channel. With this workflow, whenever a new contact is added to Freshdesk, a channel message will be sent to your chosen Discord channel, keeping your team updated and making communication more efficient. Improve collaboration and enhance your team's response time by streamlining updates through Discord.

Stay informed about new contacts in your Freshdesk account by receiving timely notifications in your Discord channel. With this workflow, whenever a new contact is added to Freshdesk, a channel message will be sent to your chosen Discord channel, keeping your team updated and making communication more efficient. Improve collaboration and enhance your team's response time by streamlining updates through Discord.

  1. When this happens...
    FreshdeskFreshdesk
    New Contact

    Triggers when a new customer is created.

    TriggerInstant
  2. automatically do this!
    DiscordDiscord
    Send Channel Message

    Post a new message to a specific #channel you choose.

    ActionWrite
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Supported triggers and actions

What does this mean?
  • Freshdesk triggers, actions, and search

    New Ticket

    Triggers when there is a new ticket is created in Freshdesk.

    Trigger
    Instant
    Try It
  • Freshdesk triggers, actions, and search

    New Ticket Note

    Triggers when a Note is added to a Ticket.

    Trigger
    Instant
    Try It
    • NameRequired

    • Description

    • Notes

    • Domains

    Action
    Write
    • Ticket NoRequired

    • NotesRequired

    • PrivateRequired

    Action
    Write
    • Forum CategoryRequired

    • NameRequired

    • TypeRequired

    • VisibilityRequired

    • Description

    Action
    Write
discord logo

About Discord

Discord is an all-in-one voice and text chat for gamers.
Learn moreHelp

Related categories

  • Team Chat

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freshdesk logo

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

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