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Discord + Help Scout

Update Discord channel messages when tags get updated in Help Scout

Keep your Discord community informed about changes taking place in Help Scout. With this workflow, once your tags are updated in Help Scout, a message will promptly be relayed in a specific Discord channel concerning the update. This allows for greater transparency and real-time communication with your team. Customize the update message to your preference and ensure your team stays in the loop, effortlessly.

Keep your Discord community informed about changes taking place in Help Scout. With this workflow, once your tags are updated in Help Scout, a message will promptly be relayed in a specific Discord channel concerning the update. This allows for greater transparency and real-time communication with your team. Customize the update message to your preference and ensure your team stays in the loop, effortlessly.

  1. When this happens...
    Help ScoutHelp Scout
    Tags Updated

    Triggers when conversation tags are updated.

    TriggerInstant
  2. automatically do this!
    DiscordDiscord
    Send Channel Message

    Post a new message to a specific #channel you choose.

    ActionWrite
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Supported triggers and actions

What does this mean?
    • MailboxRequired

    • Assigned User

    • Tag

    • Status

    • Custom Fields

    Trigger
    Instant
    Try It
    • Conversation IDRequired

    • TextRequired

    • User

    Action
    Write
    • First NameRequired

    • Last NameRequired

    • Email

    • Phone

    • Chat Handle

    • Social Profile

    • Website

    • Background

    • Organization

    • Location

    • Job Title

    • Address

    • Address

    • City

    • State / Province

    • Postal Code / ZIP Code

    • Country

    Action
    Write
    • MailboxRequired

    • Assigned User

    • Tag

    • Status

    • Custom Fields

    Trigger
    Instant
    Try It
    • MailboxRequired

    • Assigned User

    • Tag

    • Status

    • Custom Fields

    Trigger
    Instant
    Try It
    • SubjectRequired

    • MailboxRequired

    • Customer Label

    • Customer ID

    • Customer's Email

    • From User

    • Thread TypeRequired

    • TextRequired

    • StatusRequired

    • Assigned User

    • Tag

    • Cc

    • Bcc

    • Import OnlyRequired

    • Trigger Auto Reply

    Action
    Write
    • ConversationRequired

    • CustomerRequired

    • TextRequired

    • User

    • Create as DraftRequired

    Action
    Write
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About Discord

Discord is an all-in-one voice and text chat for gamers.
Learn moreHelp

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About Help Scout

Help Scout is the ideal small business help desk. You can deliver great email support and get setup in minutes, without any of the typical help desk complexities.

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