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Twilio + Zendesk

Call phones in Twilio when new tickets in view appear in Zendesk

With this workflow, as soon as a new ticket appears in your Zendesk view, it triggers an immediate call through Twilio, ensuring swift response times. By bridging Zendesk and Twilio, this user-friendly automation helps prioritize client support, making it easier and more efficient to manage your customer tickets and provide solutions faster. No more manual switching between platforms to respond to customer tickets.

With this workflow, as soon as a new ticket appears in your Zendesk view, it triggers an immediate call through Twilio, ensuring swift response times. By bridging Zendesk and Twilio, this user-friendly automation helps prioritize client support, making it easier and more efficient to manage your customer tickets and provide solutions faster. No more manual switching between platforms to respond to customer tickets.

  1. When this happens...
    ZendeskZendesk
    New Ticket in View

    Triggers when a new ticket is added to a view.

    TriggerScheduled
  2. automatically do this!
    TwilioTwilio
    Call Phone

    Call a number or numbers and say a message.

    ActionWrite
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Supported triggers and actions

What does this mean?
  • Zendesk triggers, actions, and search

    New Group

    Triggers when a new group is created.

    Trigger
    Scheduled
    Try It
    • Organization

    Trigger
    Scheduled
    Try It
    • ViewRequired

    Trigger
    Scheduled
    Try It
    • Tags

    Trigger
    Instant
    Try It
    • Ticket (Required for non-admins)

    Trigger
    Scheduled
    Try It
twilio logo
twilio logo

About Twilio

An easy tool for developers to send and receive SMS and voice calls.
Learn moreHelp

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  • Phone & SMS

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zendesk logo
zendesk logo

About Zendesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.

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