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Net Promoter Score Template
Discover the NPS Feedback Template, your tool for efficiently collecting customer feedback and gauging their loyalty.
Overview
Introducing the NPS Feedback Template, crafted by Zapier Interfaces. This template empowers you to swiftly capture customer feedback, assess their loyalty, and take action based on their responses.
Understanding NPS
Net Promoter Score (NPS) serves as a measure of customer satisfaction and loyalty. Those who rate 9 or 10 are considered promoters, while those rating 6 or below are detractors. The NPS score is calculated based on these ratings.
Template Elements
- Introduction: Begin with an introduction page, where you can personalize the media component. Incorporate logos, videos, or images to align with your brand identity.
- Email Pre-Fill: Utilize the URL with the email parameter to pre-fill customer email addresses. Simplify the feedback process for your customers by eliminating the need to enter their email.
- First Question: Participants are asked, "How likely is it that you would recommend my brand/product/service to a friend or colleague?" Customize this question to reflect your specific offerings.
- Score Input: Participants provide a score, typically between 0 and 10, to represent their likelihood of recommendation.
- Open-Ended Feedback: After scoring, participants share the most important reason behind their score. Gather qualitative insights that complement the quantitative rating.
- Thank You Page: Once feedback is submitted, participants are directed to a thank you page. This acknowledges their contribution and interaction.
Data Management
- Submission Table: Feedback is collected in a dedicated table, streamlining data management and accessibility.
- Conditional Email Sending: Based on participants' scores, a connected Zap determines whether they are promoters (score of 9 or 10). If they are, an outbound email is triggered.
- Customizable Email: The outbound email can be tailored to your brand's voice. Personalize the content and encourage participants to be open to a call or follow-up.
Seize the Opportunity
This NPS Feedback Template provides a seamless mechanism to collect valuable insights from your customers. Swiftly assess loyalty, gather actionable feedback, and initiate follow-up interactions with promoters.
We're Here to Assist
Feel free to reach out if you have inquiries or require further insights about this template. Your success is our priority!
Empower Your Feedback Collection
Explore the NPS Feedback Template by Zapier Interfaces and enhance your customer engagement. Elevate your understanding of customer loyalty and propel your business forward.
Frequently asked questions
What is the NPS Feedback Template by Zapier Interfaces?
The NPS Feedback Template by Zapier Interfaces is a tool designed for businesses to efficiently collect customer feedback and assess their loyalty. The template allows businesses to swiftly capture responses, calculate Net Promoter Scores, and follow up with promoters, providing both qualitative and quantitative insights into customer satisfaction.
How is the Net Promoter Score (NPS) calculated using this template?
In the NPS Feedback Template, participants are asked how likely they would recommend a brand, product, or service to a friend or colleague. They then provide a score between 0 and 10. Those who rate 9 or 10 are considered promoters, while those rating 6 or below are detractors. The NPS score is derived from these ratings, providing a measure of customer satisfaction and loyalty.
How does the template handle feedback data and follow-up actions?
The feedback is collected in a dedicated submission table, making data management and access more streamlined. Based on participants' scores, a connected Zap determines if they are promoters (with a score of 9 or 10). If identified as promoters, an outbound email is automatically triggered. This email can be customized to the brand's voice and can encourage participants to engage in further interaction, such as a call or another follow-up.
