Start a workflow in Claude, ChatGPT, Cursor, or whichever AI tool your team prefers. Use Zapier MCP to connect your AI to the apps your business runs on, then test and refine your workflow without leaving the conversation.
Features
One secure connection to Claude, ChatGPT, Cursor, and 230+ other AI tools
Give AI context and take action across your apps. No passwords or API keys required.
Granular permissions for every team member, across 66,000+ triggers and actions.
A Zap is an automated workflow that completes work across your apps without someone prompting it each time. Next Gen Zaps let you turn what you build in AI tools into a workflow with advanced logic, flexible ways to build, and automatic recovery when something breaks.
Features
Set a trigger once and your workflow runs on its own, every time, without you prompting it in chat.
Every Zap has an AI manager agent that detects issues and fixes them automatically.
Zapier turns repeat AI work into deterministic steps that use fewer tokens.
“Next Gen Zaps are going to help us move faster as we continue our AI transformation, giving more employees the chance to build, experiment, and become better at this new way of working.”
— Kelly Scheib Chief People Officer, Crunchbase
Adjust automatically
The Fluid Determinism difference
Fluid Determinism is Zapier’s unique approach to cost-effective, reliable AI. You build with natural language; Zapier suggests where to use AI and then adjusts your workflow as it runs—reducing token use for steps that run the same way every time but adding it back when the unexpected happens.
Deterministic:
Ticket intake
You set the steps. Every ticket gets an auto-reply and goes to a rep, the same way every time.
AI and automation, governed
Govern in one place
Give IT the power to determine what building safely looks like. Decide what systems your teams and agents can access, see exactly what they did, and turn workflows off with a single click.
Features
We maintain SOC 2 Type II, SOC 3, GDPR, and CCPA compliance
Set precise controls at the app, action, and connection level
See every agent action and workflow run in one place, along with its owner and the systems involved
Built for everyone, from the Fortune 500 to first-time founders
Teams use Zapier in boardrooms, spare rooms, and anywhere that AI has ROI.
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Implementing AI in customer service is not about replacing human agents. It’s about giving customers the right answer as quickly as possible [freeing] up our human agents to focus more on our customers with complex cases.
— Eric McNulty, Systems Manager for Customer Experience at Mercari US
