Azure DevOps + Teamwork Desk

Create work items in Azure DevOps for new tickets in Teamwork Desk

Effortlessly manage your support workflow by connecting Teamwork Desk and Azure DevOps. With this automation setup, every time a new ticket is created in Teamwork Desk, a corresponding work item will be generated in Azure DevOps for tracking and resolution. Streamline your support process, enhance collaboration, and ensure that every customer inquiry is swiftly addressed by integrating these two powerful tools.

When this happens...
New Ticket
Triggers when a new ticket is created.
TriggerInstant
automatically do this!
Create Work Item
Create a new work item.
ActionWrite

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Supported triggers and actions

What does this mean?

- Inbox Filter
Trigger
Instant
Try It
- Inbox Filter
Trigger
Instant
Try It
- Inbox Filter
Trigger
Instant
Try It
- Inbox Filter
Trigger
Instant
Try It
- TicketRequired
- TypeRequired
- Message Format
- Cc
- Bcc
- BodyRequired
- StatusRequired
- Assigned To
- Agents to Notify
- Make This a Draft?Required
Action
Write

- First NameRequired
- Last NameRequired
- EmailRequired
- Company
- Job Title
- Phone
- Mobile
- Twitter
- Facebook
- Google Plus
- Linked In
- Address
- Notes
- Avatar URL
Action
Write
- TicketRequired
- Task IDRequired
Action
Write

- CustomerRequired
- First Name
- Last Name
- Email
- Company
- Job Title
- Phone
- Mobile
- Twitter
- Facebook
- Google Plus
- Linked In
- Address
- Notes
- Avatar URL
Action
Write
- Search KeywordsRequired
Action
Search
- Search KeywordsRequired
- First NameRequired
- Last NameRequired
- EmailRequired
- Company
- Job Title
- Phone
- Mobile
- Twitter
- Facebook
- Google Plus
- Linked In
- Address
- Notes
- Avatar URL
Action
Search or write
- Build DefinitionRequired
- Build Status
- ProjectRequired
Trigger
Instant
Try It
- Repository
- Branch
- ProjectRequired
Trigger
Instant
Try It
- Area Path
- Work Item Type
- ProjectRequired
Trigger
Instant
Try It
- ProjectRequired
- Build DefinitionRequired
Action
Write
- ProjectRequired
- Work Item NumberRequired
- LinkRequired
- Comment
Action
Write

New Customer
Triggers when a new customer is created.
Trigger
Instant
Try It
- Inbox Filter
Trigger
Instant
Try It
- Inbox Filter
Trigger
Instant
Try It
- Inbox Filter
Trigger
Instant
Try It
- TicketRequired
- Assign ToRequired
Action
Write
- InboxRequired
- SourceRequired
- TypeRequired
- Customer EmailRequired
- Customer First NameRequired
- Customer Last NameRequired
- Customer Phone Number
- Customer Mobile Number
- SubjectRequired
- Cc
- Bcc
- MessageRequired
- Message Format
- StatusRequired
- Assigned To
- Priority
- Tags
- Notify Customer
- Notify Creating Agent
- Task ID
Action
Write
- TicketRequired
Action
Write
- TicketRequired
- Inbox
- Source
- Type
- Customer ID
- Customer Email
- Customer Full Name
- Subject
- Cc
- Bcc
- Message
- Message Format
- Status
- Assigned To
- Priority
- Tags
Action
Write
- Search KeywordsRequired
Action
Search
- Search KeywordsRequired
- InboxRequired
- SourceRequired
- TypeRequired
- Customer EmailRequired
- Customer First NameRequired
- Customer Last NameRequired
- Customer Phone Number
- Customer Mobile Number
- SubjectRequired
- Cc
- Bcc
- MessageRequired
- Message Format
- StatusRequired
- Assigned To
- Priority
- Tags
- Notify Customer
- Notify Creating Agent
- Task ID
Action
Search or write
- ProjectRequired
- PathRequired
Trigger
Instant
Try It
- Contains StringRequired
- Area Path
- Work Item Type
- ProjectRequired
Trigger
Instant
Try It
- Area Path
- Work Item Type
- Changed Field
- ProjectRequired
Trigger
Instant
Try It
- ProjectRequired
- TypeRequired
- TitleRequired
- Area
- Iteration
- Assigned To
- Description
Action
Write
- Api Docs Info
- HTTP MethodRequired
- URLRequired
- Query String Parameters
- Headers
- Additional Request Headers
- Body
Action
Write

About Azure DevOps

Azure DevOps is where teams manage, develop, and deliver software in the cloud. Azure DevOps provides free, private Git project hosting for up to 5 users, project and test management tools, build and CI, and team collaboration. Connect using the development tools of your choice, including Visual Studio, Eclipse, Xcode, and more.

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Related categories

Similar apps

GitHub

Developer Tools

Jira Software Server

Project Management

Redmine

Project Management

About Teamwork Desk

Teamwork Desk makes it easy for your team to handle any customer support queries that come their way.

Learn more

Related categories

Customer Support

PRODUCTS

CAPABILITIES

By team

Azure DevOps + Teamwork Desk

Create work items in Azure DevOps for new tickets in Teamwork Desk

New Agent Reply

Inbox Filter

New Customer Reply

Inbox Filter

Ticket Assigned

Inbox Filter

New Ticket Note

Inbox Filter

Add Reply to Ticket

TypeRequired

Message Format

Cc

Bcc

BodyRequired

StatusRequired

Assigned To

Agents to Notify

Make This a Draft?Required

Create Customer

First NameRequired

Last NameRequired

EmailRequired

Company

Job Title

Phone

Mobile

Twitter

Facebook

Google Plus

Linked In

Address

Notes

Avatar URL

Link Task to Ticket

TicketRequired

Task IDRequired

Update Customer

CustomerRequired

First Name

Last Name

Email

Company

Job Title

Phone

Mobile

Twitter

Facebook

Google Plus

Linked In

Address

Notes

Avatar URL

Find Customer

Search KeywordsRequired

Find or Create Customer

Search KeywordsRequired

First NameRequired

Last NameRequired

EmailRequired

Company

Job Title

Phone

Mobile

Twitter

Facebook

Google Plus

Linked In

Address

Notes

Avatar URL

Completed Build

Build DefinitionRequired

Build Status

ProjectRequired

Code Push (Git)