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ExpertConnect + Microsoft Teams + Filter by Zapier

Send chat messages in Microsoft Teams for new ExpertConnect tickets

Looking to improve your response times to customers? With this Zapier automation, you'll be notified in Microsoft Teams when new messages are received for any of your ExpertConnect tickets. That way, you can respond quickly and get your customers the answers they need.

Looking to improve your response times to customers? With this Zapier automation, you'll be notified in Microsoft Teams when new messages are received for any of your ExpertConnect tickets. That way, you can respond quickly and get your customers the answers they need.

  1. When this happens...
    ExpertConnectExpertConnect
    Ticket Note Created

    Triggers when a new message is sent or received on a ticket.

    TriggerInstant
  2. automatically do this...
    ExpertConnectExpertConnect
    Get Ticket by Id

    Gets a single Ticket by Id

    ActionWrite
  3. then do this...
    ExpertConnectExpertConnect
    Get Ticket Note by Id

    Gets a single Ticket Note by Id

    ActionWrite
  4. then do this...
    Filter by ZapierFilter by Zapier
    Only continue if...

    Set up rules to specify when this Zap can continue running.

    ActionFilter
  5. then do this!
    Microsoft TeamsMicrosoft Teams
    Send Chat Message

    Sends a message in an existing chat.

    ActionWrite
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Supported triggers and actions

What does this mean?
    • CompanyRequired

    • Filter by Team

    Trigger
    Instant
    Try It
    • CompanyRequired

    • Filter by Team

    Trigger
    Instant
    Try It
    • CompanyRequired

    • Filter by Team

    Trigger
    Instant
    Try It
    • CompanyRequired

    • Filter by Team

    Trigger
    Instant
    Try It
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expertconnect logo

About ExpertConnect

ExpertConnect is a customer service platform for John Deere dealers.

Related categories

  • Customer Support
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microsoft-teams logo

About Microsoft Teams

Microsoft Teams is the hub for teamwork in Office 365 that integrates all the people, content, and tools your team needs to be more engaged and effective.
Learn moreHelp

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About Filter by Zapier

Only allow a Zap to proceed when a certain condition is met. For example, if you're sending a text message when you receive a new email, you could use a Filter that only sends a text message when the email received is from a certain address.

Related categories