Send chat messages in Microsoft Teams for new ExpertConnect tickets
Looking to improve your response times to customers? With this Zapier automation, you'll be notified in Microsoft Teams when new messages are received for any of your ExpertConnect tickets. That way, you can respond quickly and get your customers the answers they need.
Looking to improve your response times to customers? With this Zapier automation, you'll be notified in Microsoft Teams when new messages are received for any of your ExpertConnect tickets. That way, you can respond quickly and get your customers the answers they need.
- When this happens...Ticket Note Created
Triggers when a new message is sent or received on a ticket.
- automatically do this...Get Ticket by Id
Gets a single Ticket by Id
- then do this...Get Ticket Note by Id
Gets a single Ticket Note by Id
- then do this...Only continue if...
Set up rules to specify when this Zap can continue running.
- then do this!Send Chat Message
Sends a message in an existing chat.
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