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Freshdesk + PostgreSQL

Create new Freshdesk tickets from updated rows in PostgreSQL

When a new row is added in your PostgreSQL database, this workflow immediately triggers the creation of a ticket in Freshdesk. This automatic process not only saves you the effort of manual data entry, but also ensures that no user request or issue slips through the cracks. Enhance your customer service experience by combining the power of PostgreSQL's custom queries with Freshdesk's efficient ticketing system.

When a new row is added in your PostgreSQL database, this workflow immediately triggers the creation of a ticket in Freshdesk. This automatic process not only saves you the effort of manual data entry, but also ensures that no user request or issue slips through the cracks. Enhance your customer service experience by combining the power of PostgreSQL's custom queries with Freshdesk's efficient ticketing system.

  1. When this happens...
    PostgreSQLPostgreSQL
    New Row (Custom Query)

    Triggered when new rows are returned from a custom query that you provide. Advanced Users Only

    TriggerScheduled
  2. automatically do this!
    FreshdeskFreshdesk
    Create Ticket

    Create a ticket in Freshdesk for your domain.

    ActionWrite
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Supported triggers and actions

What does this mean?
    • Table/ViewRequired

    Trigger
    Scheduled
    Try It
    • QueryRequired

    Trigger
    Scheduled
    Try It
    • Table/ViewRequired

    • Primary KeyRequired

    • Order ByRequired

    • Trigger Column

    Trigger
    Scheduled
    Try It
    • TableRequired

    • ID ColumnRequired

    Action
    Write
    • Table/ViewRequired

    • Order By

    • Dedupe Key

    Trigger
    Scheduled
    Try It
    • TableRequired

    Action
    Write
    • TableRequired

    • Lookup ColumnRequired

    • Lookup ValueRequired

    Action
    Search
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About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.
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Related categories

  • Customer Support

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