FEATURED
FEATURED
No Lanes: How Claire Vo Runs an AI-Native Company on Her Own Terms
A year ago, Claire Vo told an audience at Lenny's Summit that PM is dead. She wasn't just talking about product managers.
Claire — a three-time CPTO (LaunchDarkly, Color Health, Optimizely), founder of ChatPRD, and host of the "How I AI" podcast — joins Wade to talk about what it actually takes to lead through AI transformation: not through mandates, but through hard skills, cultural rituals, and the willingness to be wrong in front of your team.
They talk about why CEO edicts don't move the needle and individual conversations do, how to frame AI as a career opportunity for skeptical engineers, and the rituals that actually stick — no lanes, AI Fridays, hack weeks, a "cringe" Slack channel, and an exec hackathon format Claire uses to get leadership hands-on. She also shares how she's built ChatPRD with more agents than humans, why she calls design the last unconquered frontier for AI, and what it looks like to hire for eagerness over expertise.
This is the episode for anyone trying to lead in the AI era — whether you're a founder building lean or an exec still figuring out where to start.
What does it take to reinvent a billion-dollar SaaS company in the age of AI? For Intercom, the answer was refocusing the business, betting everything on an AI-first future, and a $50 million pricing model gamble. In this episode, co-founder Des Traynor pulls back the curtain on the bold moves that reset Intercom’s trajectory and turned its AI agent, Fin, into a powerhouse that resolves 65% of customer conversations.
If you’re leading AI transformation, this is the playbook: how to make the painful cuts, how to reset culture, and how to price AI in a way that actually works. It’s not theory—it’s the story of one of the biggest AI reinventions in SaaS.
51 min
51 min
Series
Series
VIDEO
Agents of Scale is a show about real stories of AI transformation. Hosted by Zapier CEO Wade Foster, each episode features a candid conversation with a
C-suite leader who’s scaling AI across their organization—turning early experiments into lasting change. From mindset shifts to automation breakthroughs, these are the untold stories behind the enterprise AI wave.
VIDEO
Agents of Scale is a show about real stories of AI transformation. Hosted by Zapier CEO Wade Foster, each episode features a candid conversation with a C-suite leader who’s scaling AI across their organization—turning early experiments into lasting change. From mindset shifts to automation breakthroughs, these are the untold stories behind the enterprise AI wave.
VIDEO
A series about the builders who saw what others couldn’t—and made it real. These are stories of human transformation, where automation isn’t just technology, but a lens to rethink how we live, work, and see ourselves.
VIDEO
A series about the builders who saw what others couldn’t—and made it real. These are stories of human transformation, where automation isn’t just technology, but a lens to rethink how we live, work, and see ourselves.
PODCAST
4% of people in U.S. prisons are believed to be innocent—even fewer are ever exonerated. Kerry Robinson is one of them. The 4% is a four-part series chronicling Kerry’s wrongful conviction, the broken system that put him behind bars, and the fight that won his freedom nearly 20 years later. It’s a story of injustice, resilience, and the science that turned the tide.
PODCAST
4% of people in U.S. prisons are believed to be innocent—even fewer are ever exonerated. Kerry Robinson is one of them. The 4% is a four-part series chronicling Kerry’s wrongful conviction, the broken system that put him behind bars, and the fight that won his freedom nearly 20 years later. It’s a story of injustice, resilience, and the science that turned the tide.